Our work covers both business transformation — through strategic and structural changes — and services related to customer journeys and experiences, applications, and APIs.
Corporate strategy and its deployment across business units, products, and markets
End-to-end transformation, crisis management, and cash management
Digital transformations, optimization of technological resources, and data strategys
Organizational design, performance assessment, and governance design
Procurement cost reduction, supply chain optimization, and manufacturing
Planning, coordination, and monitoring of critical projects to ensure their execution with excellence
Support in evaluating and adopting AI tools and solutions within operations
Commercial and marketing strategy, market assessment, competition, and pricing
Business transformation focused on organizational restructuring and revenue strengthening
We provide testing, monitoring, and UX journey consulting services, as well as benchmarking for institutions within the National Financial System and the insurance sector.
High-complexity tests with authentication, meeting both regulatory and operational demand, in testing and production environments
Monitoring of functionalities and customer experience, ensuring compliance with required standards and mitigating notifications from regulatory bodies
Mapping and analysis of the digital channels of other companies in the sector, identifying key differences and improvement opportunities. We have our own benchmarking platform that enables comparisons and insight generation.
Chicago’s journey is marked by several success cases, with notable performance in the financial and insurance sectors.
Since the beginning, between 2020 and 2025, we played a leading role in the implementation of Open Banking and Open Finance in Brazil. We worked strategically on organizing and structuring the entire ecosystem, in close collaboration with the Brazilian Central Bank and representatives of the national financial sector. Our role was essential in enabling a highly complex governance and decision-making model, which culminated in the transition to the Open Finance Association in 2025.
Our work combined strategic leadership and operational execution. We managed more than 20 providers and the entire technological infrastructure of the ecosystem, in addition to developing and operating fundamental services such as metrics dashboards, user-experience monitoring tools, and knowledge management solutions.
Leadership in the implementation of Open Finance in Brazil
Recognition in multiple international awards
billion API calls — from March/2022 to August/2025
million consents — from June/2022 to August/2025
More than 70 million connected accounts (unique users) Individuals — September/2025
Creation of the Open Finance Brasil Association
institutions registered in the directory as of April 2025
API success rate in August 2025
We share our 5-year journey in the book
“2025: OPEN FINANCE – 5 YEARS OF REGULATION IN BRAZIL.”
We supported an insurance company in its journey toward increased operational efficiency and revenue growth, providing daily support to teams, driving tangible actions, and measuring results on a weekly basis.
15% reduction in OPEX
Capture of operational improvements within an 8-month period
We carried out a full commercial transformation, involving the mapping of growth levers, strategy definition, and implementation of improvement projects across multiple sectors, with a focus on execution and continuous improvement to achieve established goals.
Mapped initiatives resulted in a 229% increase in company revenue
8.8% annual reduction in customer churn
Strategic plan developed and structured in 11 stages
The project aimed to ensure strategic alignment between corporate goals and the goals of N-1 leadership, cascading these objectives to N-2 levels and below, to sustain the ongoing transformation.
Alignment of objectives and goals across the entire organization
Goals cascaded to all leadership levels
Cross-area delivery alignments
We led the digital transformation of a large organization, engaging key stakeholders and structuring a business case based on strategic diagnosis to map capture potential and the critical drivers of transformation.
Robust business case with 10 strategic drivers defined across 4 transformation pillars
4% reduction in operational costs
Chicago Services stands out as a leader in conducting user-journey (UX) monitoring tests and validating production APIs, using state-of-the-art tools to ensure quality and efficiency across the entire Open Finance Brasil ecosystem.
More than 300 active accounts in production (individual and corporate)
168 financial institutions and brands
9.000+ API tests executed per year
1.200+ UX journey validations per year
